I mention the above quote because every day I work with clients that don’t know they are living a mediocre digital existence, sitting on huge potential for a more productive workforce and happier customers.
As a consultant delivering Human Experience Management solutions, I am fortunate enough to give my clients something they couldn’t get before and enable leaders to finally treat IT as a part of the business that links to business value, rather than a necessary business unit that does everything it can to keep the wheels turning.
Typically, IT teams today have people, procedures, tools and expertise to manage systems and suppliers, but they lack the direction to effectively implement infrastructure and systems that deliver continuously excellent experiences of digital services, everywhere, all of the time. They are building minimum viable digital ecosystems that ‘do the job’.
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally.