Video services are equal parts compelling and frustrating. When we talk to our customers, we hear, loud and clear, their concerns about deploying, managing and supporting set-top boxes. However, we also feel that the STB is a powerful representation of the operator’s brand in the consumer home. It is the final link of the service management chain. The value of pay TV lies in the managed network delivery of high-quality video with high quality service. That requires the ability to identify any weak link in the delivery of that service.
We know what happens when that video service is disrupted. Your customer service team is faced with a myriad of questions from subscribers unhappy about their video service. Amino have developed AminoSM Engage to help pay-TV providers simplify device management and streamline customer support.
Amino Technologies (LON:AMO) is a trusted partner and global provider of innovative, scalable media and entertainment technology solutions. As an IPTV pioneer, working with over 250 operator customers in 100-plus countries, Amino continuously innovates to help customers deliver modern video experiences.