The processes of buying, selling, letting or renting a home look straightforward on paper but can in practice sometimes become taxing and emotional experiences.
Good estate and letting agents do their utmost to keep problems to a minimum by working in a professional manner to strict codes of conduct and striving to maintain high levels of customer service. Whilst the majority of transactions proceed smoothly, if something does go wrong it is often the agent that shoulders the blame, whether fairly or not.
OnTheMarket (LON:OTMP) property portal was created by Agents’ Mutual Limited, a company limited by guarantee and founded in January 2013 by a small group of agent firms, with the objective of creating a new portal to challenge the dominance of Rightmove and Zoopla. Both groups were felt to be using their strong positions relative to their agent customers to impose significant price increases for their portal services.