IMImobile PLC (LON:IMO), a cloud communications software and solutions provider, has signed a partnership agreement with KCOM – a leading provider of communications and IT services in the UK.
IMImobile’s omnichannel chat solution, IMIchat, will enable KCOM’s contact centre clients to provide live two-way interactive messaging chats with customers across digital channels like SMS, Facebook Messenger, Twitter, and Webchat, alongside their existing voice channels. To support end-to-end customer experience and service automation, KCOM customers will also be able use IMIconnect, IMImobile’s customer journey automation platform.
KCOM chose IMImobile due to its market leading position in the digital customer interaction space as well as the ability to integrate digital communication channels into existing contact centre infrastructure.
Jay Patel, Chief Executive of IMImobile, commented: “Contact centres are a key part of any customer engagement strategy as businesses are adapting to respond more effectively to the demands of the connected consumer. Through IMIchat and our communication orchestration layer, KCOM can further help UK enterprises to utilise digital communications channels in their service and support operations.”
Stu Smith, KCOM’s Head of Innovation & Development, said:“Our guiding principle is to help our clients improve their customers’ experiences and the integration of robust and secure social messaging is vital to that. By working closely with IMImobile we can innovate solutions to meet the growing demand from end users who prefer to communicate with companies across multiple social channels.”
KCOM is a communications and IT provider for major organisations across the UK, including HM Revenue & Customs, NFU Mutual and BUPA.
Gresham House Strategic PLC (LON:GHS) has a 12% ownership of IMImobile PLC, correct as of 31 December 2017 month end NAV announcement, released 2 January 2017