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Gresham House plc

How IT can be a game changer for CX transformation

No one notices when IT runs smoothly and as it should do, only when it breaks. That’s the curse of the modern CIOs job. They have one of the biggest roles in enabling the innovation their company needs to become a leader in digital CX. To make progress, they need to introduce new communications technology, implement IT projects that increase automation and find ways to cut costs. But, they are expected to move fast, with minimal risk and within a budget-constrained environment.

2019 CIO Research Report – IT is feeling the pressure to innovate and deliver

We recently conducted a research project with a number of enterprise CIOs and published our findings in our 2019 CIO Research Report. The research helped us to understand their challenges, drivers and how they plan to deliver more when it comes to CX.

IMImobile is a communications software provider whose solutions enable enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs.Gresham House Strategic PLC (LON:GHS) has a 12% ownership of IMImobile plc as of June 2018.

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Disclaimer: Statements in this article should not be considered investment advice, which is best sought directly from a qualified professional.