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Gresham House Strategic plc

Hermes digitally enhances parcel delivery experience with IMImobile

Global cloud communications software and solutions provider IMImobile PLC (LON:IMO), has been chosen by Hermes for the implementation of its new parcel notifications strategy as part of the company’s ‘Digital Futures’ programme. Hermes will be using IMImobile’s enterprise cloud communications platform, IMIconnect, to power millions of delivery notifications each month on behalf of their retail customers.

IMIconnect enables customer experience automation for millions of deliveries that are processed every year by Hermes. Customer journeys built in IMIconnect currently include returns management; geo-fencing, which provides customers with the ability to track their driver as well as ‘SafePlace’ photo. This provides consumers with the added confidence that their parcel has arrived even if they are not at home.

 

Gresham House Strategic PLC (LON:GHS) has a 12% ownership of  IMImobile.

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Disclaimer: Statements in this article should not be considered investment advice, which is best sought directly from a qualified professional.