Employee experience (EX) is a competitive corporate battleground that can influence business success on the same level as customer experience (CX).
Businesses that invest in EX and employee engagement initiatives are four times more profitable than businesses which don’t. They create a more productive workforce, reduce employee churn and, ultimately, deliver a better experience to their customers. This helps them to outperform their competitors by a massive 147%.
However, EX initiatives can be hit or miss in their success. A recent study found that 59% of HR software buyers did not achieve the business results they hoped for from their investment.
IMImobile is a communications software provider whose solutions enable enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs.Gresham House Strategic PLC (LON:GHS) has a 12% ownership of IMImobile plc as of June 2018.