A high-tech Global Engineering Firm, that relies on cloud services to enable close collaboration across its global business, turned to one of our Channel Partners for help. Skype for Business is a critical application for the Global Engineering Firm, but they had experienced poor service quality across multiple sites, especially within China.
As a result, the Global Engineering Firm set up a Skype for Business task force and employed existing Skype tooling to try and resolve the issue, but only confirmed anecdotal evidence of poor performance rather than actionable information.
Subsequently, they engaged with our Channel Partner to help them provide actionable data to improve the quality of the service for their users.
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally.