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Actual Experience

Energy home worker experience audit

Challenge

The accelerated move to home working meant little to no visibility

Actual Experience’s initial engagement began on the basis of conducting a Human Experience Audit at the Executive offices in London. The focus here was to identify the cause behind employees continuously experiencing poor quality calls with Skype – With everyone throughout the organisation, employees and customers, being kicked off calls, unable to join or connect video or audio.

Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally.