Our new industry research report uncovers the significant challenges facing CIOs and their businesses to delivering a great joined-up CX at scale.
Some of the key findings include:
• 92% of CIOs find integrating new communications channels with legacy systems a key challenge to improving CX.
• At the moment, 87% of CIOs find it a challenge to deliver proactive, two-way customer communications.
IMImobile is a communications software provider whose solutions enable enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs. Gresham House Strategic PLC (LON:GHS) has a 12% ownership of IMImobile plc as of June 2018.