The COVID-19 pandemic has been the catalyst for practically every business, organisation and industry to rewrite their business models – although none have had to implement these as urgently as in healthcare. With huge pressures to reduce the volume of non-coronavirus related medical interaction and free up beds for only the sickest and those afflicted by the virus, healthcare providers have been forced to accelerate the adoption of digital solutions.
In the UK, GP surgeries have dramatically expanded video and phone appointments to avoid patients having to leave their homes. One practitioner in London commented that “we’re basically witnessing 10 years of change in one week” on recalling how practically 100% of his patient contact used to be face-to-face.
On hospital wards too, tools embedded into smartphones and smart-wear to track patient blood pressure, breathing, temperature and organ function remotely are being used to relieve pressure on capacity.
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally.