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Actual Experience: Retail Case Study

Global retailer gains visibility of staff End-User Experience for in-store sales applications.

Business Challenges

  • Sales applications inconsistent and often unavailable on retail showroom floor
  • Staff productivity and sales activity directly affected
  • No visibility into what’s causing problems

How we helped

  • Continuous user experience scoring
  • 24/7 monitoring end-to-end digital supply chain
  • Evidence of chronic impairment in local access circuits
  • Circumvented costly port bandwidth upgrade

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Disclaimer: Statements in this article should not be considered investment advice, which is best sought directly from a qualified professional.