Global retailer gains visibility of staff End-User Experience for in-store sales applications.
Business Challenges
- Sales applications inconsistent and often unavailable on retail showroom floor
- Staff productivity and sales activity directly affected
- No visibility into what’s causing problems
How we helped
- Continuous user experience scoring
- 24/7 monitoring end-to-end digital supply chain
- Evidence of chronic impairment in local access circuits
- Circumvented costly port bandwidth upgrade