The immediate challenge for Adam Gibson, CIO at Odgers Berndtson is meeting the growing expectations of his team when it comes to digital services as they heavily rely on multiple digital services to meet their clients’ needs. His team had an expectation that digital services should be agile, reliable and assist them in achieving targets. Adam was challenged to deliver against this growing expectation despite managing an increasingly complex network of external suppliers and services across the OB digital ecosystem.
How Human Experience Management helped
Through continuous Human Experience Improvement reports, Adam was able to baseline the experience of the company’s core services as they are delivered to each office. Data collected from each service was analysed in our Analytics Cloud, enabling Adam and his operations teams to proactively manage the consistency of their digital services
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally.