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Actual Experience Plc

Actual Experience Case Study: DHL

The Challenge: Resolve poor staff and employee experience

DHL customers expect to be able to send and receive packages with frictionless transactions, in the same way that staff at DHL expect to be able to comfortably manage the volume of mail that each branch processes.

Critical to this logistical behemoth is a company-wide CRM system, logging and associating parcels to their respective recipients. When DHL began to experience issues causing their CRM to perform at the fraction of the speed it would normally run, the impact to the customer facing arm of the business was catastrophic. 

Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally.

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Disclaimer: Statements in this article should not be considered investment advice, which is best sought directly from a qualified professional.