The Challenge: Resolve ongoing poor staff experiences
A Northern Gas Company were suffering from inconsistent and poorly performing business applications. In turn, these applications were affecting staff morale, productivity and the overall human experience.
As their prime supplier NGC turned to Vodafone to resolve ongoing experience issues and provide an overall performance improvement. In particular, NGC tasked Vodafone with regaining lost productivity. In turn Vodafone engaged with Actual Experience who have experience in identifying productivity gains in similar multi towered environments.
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally.