A single customer view – shining a light on the most important person

Defining Employee Experience The employee experience encompasses all aspects of an employee’s interactions with their organization. It includes the physical, emotional, and cultural elements that shape their daily work life. From the moment they join the

Employee experience (EX) isn’t about just making employees feel great at work; it’s about driving business value. A growing body of research shows that positive EX not only enhances the well-being of employees but also drives

Employee Experience (EX) is informed by six core relational attributes an employee interacts with – the work they do, the places they work in, the diverse people they work with, the technology they use, the organisation

This podcast is part of our broader employee experience revolution campaign that explores the significance of employee experience in the context of business culture and performance. Chris, Cathy Acratopulo and Kat Bernardes welcome on two guests from Dragonfish; Strategy and Research Director Andree Gowar and Managing

In an ongoing environment of rapid change and economic uncertainty, the pressure on Chief People Officers (CPOs) and HR leaders to deliver bottom line value through attracting and retaining critical talent has never been greater.  While

The functional leader hat  The first CPO hat that we’re talking about is that of accountability for the HR function itself: making sure the function provides great HR services to the business, manages risk, recruits and

In this episode our podcast host Chris and LACE Partners co-founder and COO Cathy Acratopulo speak with Dave Page, co-founder & Chief Strategy Officer of Actual Experience. Built on 10 years of academic research, this technology analyses the way humans experience digital

At LACE we’re often talking to Payroll teams about the latest developments and, as part of the regular set of Payroll community events we run, there are common themes that often emerge. Today’s blog looks in

Actual Experience makes the digital world work properly by offering a sustainable work-from-anywhere digital human experience. Through data-driven insights, they provide customers with the clarity and confidence to build sustainable ecosystems within their organisations. The Challenge Actual

This latest podcast features Nancy Allen from the People and Workforce Analytics team here at LACE, discussing her recent attendance at the HR Analytics Summit. The conference gathered heads of people analytics and their teams, offering a platform for HR

How can you focus on the value case of your HR technology investment?   At the heart of answering this question is assessing, ‘what do I value as the client of this particular piece of HR technology?

What challenges arise when manging change within organisations? This podcast features insights and perspectives from LACErs Cathy Acratopulo and Liz Bailey, who join Chris to explore various facets of change management, particularly in the context of HR transformation, and offer

Will AI make a transformational difference to learning and development?  This was one of the key movers in the 2023 results and given the media coverage that it has received, the increase in availability of tools

Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally. The Company work with business leaders and people-centric organisations to continuously analyse the

Due to a desire to combat catastrophic climate change, businesses across the globe are trying to innovate and identify new policies, standards, laws and regulations to allow a concerted effort to be made within their business

The talent crisis continues to place enormous pressure on HR teams. The goal is not only to recruit and retain skilled employees but also to ensure each individual maximises their potential to deliver value to the

We’ve seen (and written about) a number of articles in the press recently focusing on Protirees and other inactive workers, and discussing their desire or business’ need for them to return to work, including this recent article in

What is the science saying regarding the state of wellbeing and how does this affect organisations? Wellbeing is a very general term and is different for individuals across different cultures. The easiest way to start thinking