The metric that determines if you have actually acquired a customer depends on one thing- whether or not he/she is a return customer. This is a thought you have heard a million times over but what you probably haven’t heard is what it takes to turn a customer into a return customer. A guest experience should be a unique one. It should be tailored to the needs of this one particular person so that he/she feels compelled to return to your business to re-live that experience.
Meet and Greet
The entire premise of a good tailored experience lies in fine hospitality. If you can meet your guest at the door and greet him with a warm smile then something as simple as this already makes you stand out.A good visitor management system removes the human component of verifying your guest’s identity and announcing their arrival. It turns this cumbersome and sloppy experience into a smooth and enjoyable one.
The system recognizes your guest and informs you in real-time so that you can be at the door to receive them.
SmartSpace Software Plc (LON:SMRT) is focused on technologies that make real estate more efficient and organisations more effective. They provide leading smart workplace software and technology to the commercial workplace, retail and hospitality real estate sectors.