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Gresham House Strategic plc

WEBINAR: How to deliver a differentiating customer service experience in 2018

Wednesday, 24th January 2018 4:00pm GMT | 60 Minutes

On this webinar guest speaker Ian Jacobs (Forrester) & Stuart Jones (CarillionAmey) will discuss the following 5 questions with host Alex Klose (IMImobile):

  • What are the key customer service trends you need to pay attention to?
  • What is the role of proactive messaging in developing customer centric customer service strategies?
  • How to streamline integration of new communication channels into existing contact centre architecture?
  • How to consolidate your legacy technology and infrastructure, and overcome key obstacles?
  • How to utilise AI and chatbot assisted customer service to increase operational efficiencies?

 

Gresham House Strategic PLC (LON:GHS) has a 12% ownership of IMImobile PLC, correct as of 31 December 2017 month end NAV announcement, released 2 January 2017

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Disclaimer: Statements in this article should not be considered investment advice, which is best sought directly from a qualified professional.