Digital Banking Success Requires a Cultural Shake-Up

To become a truly digital organization, legacy banks and credit unions need to address the core cultural issues of risk aversion, lack of customer centricity, and siloed mindsets according to McKinsey & Company.

One of the most frequently asked questions in the banking industry is, “What separates the winners from the losers when you evaluate digital competency and innovation success.” Unfortunately, while there is no one single answer, organizations will not reach full potential in their digital transformation efforts without a strong, focused digital culture.

This hurdle is reinforced when we look at the results of a survey done by McKinsey & Company on the most significant self-reported challenges to implementing digital strategies. Cultural and behavior challenges were at the top of the list across all industries.

The top three digital culture impediments are an aversion to risk, presence of functional and departmental silos and the challenge of putting the customer first, according to the study. These three obstacles are not new to the banking industry, and become more costly in the digital age, where the marketplace is more demanding and the speed of change is faster.

Click to view all articles for the EPIC:
Or click to view the full company profile:
    Facebook
    Twitter
    LinkedIn
    Vipera Plc

    More articles like this

    Vipera Plc

    Open Banking and the Evolution of Digital Payments

    Open Banking is shaking up the financial services sector and opening up new avenues and opportunities for both banks and payment service providers (PSPs). The open API ecosystems that are emerging are helping players in the

    Vipera Plc

    Why open banking is the only way for ANZ

    In May 2018, the Australian government instructed the country’s major banks to begin a phased implementation of open banking, beginning with making credit and debit card, deposit and transaction account data available from July 2019. The

    Vipera Plc

    Australia’s CommBank sees surge in mobile payments

    New data from Commonwealth Bank in Australia reveals customers are increasingly reaching for their smartphones instead of their wallets at the checkout, with user growth up 35 % in the past six months, according to a

    Vipera Plc

    Why PSD2 will elevate customer experience and payment security

    PSD2 will bring structure and planning to such investments by instilling a universally accepted standard minimum level of controls that all businesses in fintech must adhere to. The importance of global standards for fintech is founded in creating

    Vipera Plc

    How PSD2 and Open Banking will shape the future of payments

    Jeremy Thomson-Cook, Chief Economist & Head of Currency Strategy: I have spent a lot of time at FinTech conferences over the last few years contemplating the impact of PayTech, RegTech, LendTech – and everything in between –

    Vipera Plc

    Mobile payments driving retail e-commerce sales worldwide

    In 2017, retail e-commerce sales worldwide reached $2.304 trillion, a 24.8% increase over the previous year. Mobile payments were a key factor, as m-commerce sales totalled $1.357 trillion, making up 58.9% of digital sales, a large

    Vipera Plc

    Open banking to change financial services in Malaysia: IDC

    IDC hosted its annual Financial Innovation Summit at the Intercontinental Hotel Kuala Lumpur, exploring the strategies to drive sustainable transformation in banking and insurance. The event explored emergent practices in platform-building, value-creation and collaboration. IDC believes

    Vipera Plc

    Don’t worry about PSD2, your APIs are open anyway

    PSD2, the European regulations for Open Banking, is designed to allow a more open and competitive Financial Services sector across the EU. There are pages and pages of information on managing the market, allowing companies large

    Vipera Plc

    Don’t worry about PSD2, your APIs are open anyway

    PSD2, the European regulations for Open Banking, is designed to allow a open and competitive Financial Services sector across the EU. There are many pages of information on managing the market, allowing companies large and small

    Vipera Plc

    Mobile banking is changing how we pay

    More people than ever are using their mobile phones to shop, yet ING research shows that when it comes to paying, they aren’t quite ready to give up on their banks yet. Despite having more providers